Real Estate Operations Lead: Systems & Growth

Place; East Petersburg (Lancaster County); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Place is seeking a Real Estate Operations Coordinator to implement and own systems for superb client service, internal comms, and office management. You will support team growth, onboarding, and a structured marketing cadence across channels.

The role emphasizes detail, process improvement, and a proactive, organized approach in a fast-paced environment. You’ll coordinate listing launches, client events, and cross-functional tasks, ensuring timely closings while maintaining meticulous records

Qualifications

• 1+ years experience in an operations/administrative role, preferably in real estate.
• Ability to build and improve systems, with attention to detail.
• Comfort with creating processes and trainings for a team.

Responsibilities

• Build, implement, maintain, and OWN all systems for customer service, communication, team calendar, social media presence, office management, client care, and referrals.
• Support growth by posting recruiting ads, contacting recruits, and scheduling interviews.
• Create and own database integrity systems and hold agents accountable for activities.
• Own agent onboarding, including trainings in person and virtually.
• Follow productivity rhythms to ensure agent output.
• Plan and execute high-level client events to drive referrals.
• Ensure receipts are collected and coordinate with finance; identify expense-saving opportunities.
• Maintain operations manual documenting systems and standards (beyond technology).
• Keep team leader informed and propose solutions when challenges arise.
• Engage in weekly coaching and PLACE/Brivity trainings.
• Manage a 60-touch multi-channel marketing plan with tracking and optimization.
• Complete listing launch and contract-to-close processes for transactions.
• Provide world-class client experiences via phone and email through contract and beyond.
• Enter MLS listing data, descriptions, and photos; coordinate photography and staging.
• Act as liaison between agents, clients, attorneys, escrow, and lenders.
• Read contracts to execute obligations and maintain compliant files.
• Create timelines and follow-ups to meet deadlines for timely closings.
• Generate reviews and referrals from clients during and after transactions.

Skills

Detail oriented

Team player

Self-motivated

Time management

Problem solving

Proactive

Organized

Excellent communication

Job description

Place is seeking a Real Estate Operations Coordinator to implement and own systems for superb client service, internal comms, and office management. You will support team growth, onboarding, and a structured marketing cadence across channels.

The role emphasizes detail, process improvement, and a proactive, organized approach in a fast-paced environment. You’ll coordinate listing launches, client events, and cross-functional tasks, ensuring timely closings while maintaining meticulous records