RDC Customer Support Specialist - Fulfillment & CX

ABB; Mount Juliet (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Company 401k

Paid holidays

Life insurance

Disability insurance

Job summary

ABB is seeking a Planning & Fulfillment Manager in the United States to provide technical, order, and payment-related support to internal and external customers. The role involves coordinating with stakeholders to achieve complete case ownership and improve customer satisfaction.

You will lead communications across the organization, resolve customer issues with Sales and Operations, and ensure end-to-end handling of requests, including production capability, scheduling, and quotes.

Qualifications

• Requires Incoterms knowledge and customer experience success.
• Experience in project execution and supply chain management is preferred.
• Proficiency in MS Office and SAP; good communication skills; work authorization for US.

Responsibilities

• Ensure stock policy execution aligns with contract and KPI; maintain reports and follow up open actions.
• Lead cross-organizational communication to resolve customer issues and ensure satisfaction.
• Coordinate with Sales, Ops, Supply Chain, and Feeder Factories to resolve requests end-to-end.
• Recommend solutions for customer requests and coordinate with teams for production capability, scheduling, quotes, and invoices.
• Monitor and control backlog to provide customers with accurate, timely information.
• Collaborate with customers and Sales to collect forecasts and coordinate actions with RDC and feeders.

Skills

Incoterms knowledge

Customer experience

Project execution

Supply chain

MS Office

SAP

MS Project

Communication

Work authorization

Education

Bachelor’s degree in engineering or business

Associate’s degree with 8+ years experience

High School Diploma with 10+ years experience

Tools

MS Project

Excel

MS Office

Job description

ABB is seeking a Planning & Fulfillment Manager in the United States to provide technical, order, and payment-related support to internal and external customers. The role involves coordinating with stakeholders to achieve complete case ownership and improve customer satisfaction.

You will lead communications across the organization, resolve customer issues with Sales and Operations, and ensure end-to-end handling of requests, including production capability, scheduling, and quotes.