Order Management & Customer Solutions Specialist

BlackBerry Inc.; Florida; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Two medical plans

Life insurance

Job summary

ABB is seeking a Customer Operations professional in Lake Mary, FL for a hybrid role. You will resolve customer issues, coordinate with internal teams, and manage orders and payments while maintaining accurate documentation and data in systems.

The role emphasizes forecasting, pacing, and data analysis to improve service delivery. Candidates should have a business background, strong communication, and experience in order management with US work authorization.

Qualifications

• Bachelor's degree in Business (or related) or equivalent experience.
• 3+ years in customer service, in high-stress environments.
• Experience with order management/processing and strong computer skills.

Responsibilities

• Resolve customer issues (orders, technical, payments) and coordinate with related teams.
• Provide solutions and manage order changes, expediting requests, credits, tracking, and communications.
• Collect and archive order-related documentation and document assumptions/decisions in systems.
• Analyze statistics (forecasting, pacing) using available tools.

Skills

Customer service

Order management

Communication

Problem solving

Education

Bachelor's Degree in Business

Tools

CRM software

Job description

ABB is seeking a Customer Operations professional in Lake Mary, FL for a hybrid role. You will resolve customer issues, coordinate with internal teams, and manage orders and payments while maintaining accurate documentation and data in systems.

The role emphasizes forecasting, pacing, and data analysis to improve service delivery. Candidates should have a business background, strong communication, and experience in order management with US work authorization.