RDC Customer Support

ABB; Mount Juliet (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Company 401k

Paid holidays

Life insurance

Disability insurance

Job summary

ABB is seeking a Planning & Fulfillment Manager in the United States to provide technical, order, and payment-related support to internal and external customers. The role involves coordinating with stakeholders to achieve complete case ownership and improve customer satisfaction.

You will lead communications across the organization, resolve customer issues with Sales and Operations, and ensure end-to-end handling of requests, including production capability, scheduling, and quotes.

Qualifications

• Requires Incoterms knowledge and customer experience success.
• Experience in project execution and supply chain management is preferred.
• Proficiency in MS Office and SAP; good communication skills; work authorization for US.

Responsibilities

• Ensure stock policy execution aligns with contract and KPI; maintain reports and follow up open actions.
• Lead cross-organizational communication to resolve customer issues and ensure satisfaction.
• Coordinate with Sales, Ops, Supply Chain, and Feeder Factories to resolve requests end-to-end.
• Recommend solutions for customer requests and coordinate with teams for production capability, scheduling, quotes, and invoices.
• Monitor and control backlog to provide customers with accurate, timely information.
• Collaborate with customers and Sales to collect forecasts and coordinate actions with RDC and feeders.

Skills

Incoterms knowledge

Customer experience

Project execution

Supply chain

MS Office

SAP

MS Project

Communication

Work authorization

Education

Bachelor’s degree in engineering or business

Associate’s degree with 8+ years experience

High School Diploma with 10+ years experience

Tools

MS Project

Excel

MS Office

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Planning & Fulfillment Manager

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Your Role And Responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is:

You will be mainly accountable for:

• Ensure the execution of the stock policy is according with the contract and KPI established, maintain the reports/presentations and follow up open actions and proactively escalated before issues arise to take actions.
• Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer´s satisfaction.
• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.
• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information.
• Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting additional relevant information.
• Monitor and develop the strategy to ensure 100 % ROTD.
• Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the stock contract.
• Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.

Qualifications For The Role

• Preferred bachelor’s degree in engineering, Business Administration, or related field with 6+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will consider associate’s degree in engineering, Business administration or related field with 8+ years relevant work experience. High School Diploma with 10 plus years of experience
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Previous Supply Chain Experience.
• Advanced ability to use Microsoft Office products.
• Advanced ability to use SAP.
• Moderate ability to Project Management using MS Project or Excel.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Data Analysis & Reporting Data Analysis & Reporting.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff…?

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…? applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees:

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?