RCS Senior Associate

IU Health; Indianapolis (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

IU Health in Indiana is seeking an Individual Solutions Coordinator (ISC) to resolve patient inquiries and internal account issues. The role supports flexible backup call coverage while maintaining high productivity and quality standards.

The position emphasizes collaboration with other departments, handling backlog, and maintaining written communication. A current Indiana navigator license is required for ISC postings, with preferred experience in hospital revenue cycle and patient registration

Qualifications

• Experience in hospital or physician Revenue Cycle preferred.
• Knowledge of patient registration and financial clearance.
• Strong communication and problem-solving abilities.
• Able to collaborate with multiple departments.

Responsibilities

• Process correspondence and portal requests.
• Research account questions and document actions.
• Maintain written communication standards.
• Provide backup call coverage when needed.
• Escalate complex concerns through leadership.

Skills

Interpersonal skills

Problem solving

Written communication

Teamwork

Job description

Overview

This position is responsible for the timely resolution of written patient inquires and internal account resolution requests while providing flexible backup call coverage when operationally required. Position will collaborate with other departments for issue resolutions as necessary. Position adheres to departmental productivity, quality, and service standards in support of operational goals. Position is assigned higher complexity tasks than those expected from RCS-Associate and incumbents are held to higher productivity and quality standards.

• Process correspondence and portal requests.


• Research account questions and document actions.


• Maintain written communication standards.


• Manage inventory, turnaround time, and backlog.


• Maintain call-handling proficiency.


• Provide backup call coverage based on call demand, staffing, service levels, or leadership direction.


• Escalate complex concerns through Team Lead or dedicated internal escalation pathway.


• Coordinate phone coverage with WFM and Team Leads based on operational need.

For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.


• Requires working knowledge of patient registration and financial clearance.


• Requires a high level of interpersonal and problem solving skills.


• Requires effective written and verbal communication skills.


• Requires the ability to work within a team and maintain collaborative relationships.


• Requires the ability to take initiative and meet objectives.