Rare Disease Key Account Manager: Access & Care Strategy

Amgen; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Retirement plan

Medical/dental/vision coverage

Life and disability insurance

Flex spending accounts

Annual bonus

Stock-based incentives

Generous time off

Remote work options

Job summary

Amgen is seeking a Rare Disease Key Account Manager in the United States to reduce time to diagnosis and improve patient access by partnering with health systems, clinics, and infusion centers. You will address operational barriers, optimize buy-and-bill processes, and support site enablement across assigned accounts in a fast-paced, cross-functional environment.

The role requires rigorous account management, contracting acumen, and cross-functional leadership to ensure continued therapy access.

Qualifications

• Doctorate degree and 2 years of sales experience and/or related account management experience
• Master’s degree and 4 years of sales experience and/or related account management experience
• Bachelor’s degree and 6 years of sales experience and/or related account management experience
• Associate’s degree and 10 years of sales experience and/or related account management experience
• High School diploma/GED and 12 years of sales experience and/or related account management experience

Responsibilities

• Proactively assess the business environment across assigned accounts to identify access, operational, economic, and care-delivery barriers that affect appropriate rare disease therapy utilization.
• Develop and execute account plans and identify Amgen portfolio objectives aligned to customer priorities, including addressing portfolio growth, patient access, site-of-care friction, and treatment continuity.
• Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators through proactive calls with key stakeholders
• Translate account data and insights into clear opportunity hypotheses, action plans, and performance reviews of sites
• Serve as the commercial lead for assigned account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution
• Identify and address barriers related to contracting, customer membership, ordering, distribution channel, formulary or pathway decisions, and product availability
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions
• Support account business reviews that assess contract performance, patient access, operational readiness, and appropriate commercial opportunities
• Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points
• Work with clinics and internal partners to identify practical improvements in reimbursement readiness, inventory practices, ordering processes, and patient financial navigation
• Engage sites of care through education, workflow support, and coordinated resources that strengthen readiness to initiate and maintain therapy
• Help customers diagnose and identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners
• Provide timely, actionable field insights into customer needs, competitive dynamics, reimbursement trends, and operational barriers with matrix colleagues
• Monitor account performance and adapt priorities to deliver against agreed objectives in a compliant manner
• Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems
• Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines

Skills

Sales experience

Account management

Executive communication

Independent work

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High School diploma

Job description

Amgen is seeking a Rare Disease Key Account Manager in the United States to reduce time to diagnosis and improve patient access by partnering with health systems, clinics, and infusion centers. You will address operational barriers, optimize buy-and-bill processes, and support site enablement across assigned accounts in a fast-paced, cross-functional environment.

The role requires rigorous account management, contracting acumen, and cross-functional leadership to ensure continued therapy access.