Rare Disease Key Account Lead

Amgen; Washington (District of Columbia); On-site; USD 120,000 - 165,000; Full time

Job summary

Amgen is seeking a Rare Disease Key Account Manager to reduce time to diagnosis and improve access by partnering with health systems and clinics. You will diagnose barriers, develop account plans, and engage with clinical leaders, administrators, and other stakeholders to optimize therapy delivery across sites of care.

The role emphasizes cross-functional leadership, contract optimization, and operational readiness to ensure seamless patient access and ongoing therapy initiation and maintenance.

Responsibilities

• Proactively assess the business environment across assigned accounts to identify barriers.
• Develop and execute account plans aligned to customer priorities.
• Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators through proactive calls with key stakeholders.
• Translate account data and insights into clear opportunity hypotheses, action plans, and performance reviews of sites.
• Serve as the commercial lead for assigned account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
• Identify and address barriers related to contracting, customer membership, ordering, distribution channel, formulary or pathway decisions, and product availability.
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
• Support account business reviews that assess contract performance, patient access, operational readiness, and appropriate commercial opportunities.
• Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
• Work with clinics and internal partners to identify practical improvements in reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
• Engage sites of care through education, workflow support, and coordinated resources that strengthen readiness to initiate and maintain therapy.
• Help customers diagnose and identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
• Provide timely, actionable field insights into customer needs, competitive dynamics, reimbursement trends, and operational barriers with matrix colleagues.
• Monitor account performance and adapt priorities to deliver against agreed objectives in a compliant manner.
• Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
• Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Job description

Amgen is seeking a Rare Disease Key Account Manager to reduce time to diagnosis and improve access by partnering with health systems and clinics. You will diagnose barriers, develop account plans, and engage with clinical leaders, administrators, and other stakeholders to optimize therapy delivery across sites of care.

The role emphasizes cross-functional leadership, contract optimization, and operational readiness to ensure seamless patient access and ongoing therapy initiation and maintenance.