CAC & DEERS ID Card Specialist

Magellan Health, Inc.; Encinitas (CA); On-site; USD 28,000 - 47,000; Full time

Job summary

Magellan Health, Inc. seeks an ID Card Specialist (Personnel Assistant II) to provide professional military personnel support at Navy DEERS/RAPIDS sites. Responsibilities include verifying eligibility, issuing DoD Identification Cards, assisting customers with DEERS and PIN resets, and operating RAPIDS workstations.

The role requires a High School diploma, 1+ year in customer service, proficient with Microsoft Office, and U.S. citizenship with favorable NACLC Tier 3 security investigation.

Qualifications

• 1+ years in a customer service environment.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Must be a U.S. citizen with favorable NACLC security clearance.

Responsibilities

• Provide ID Card services to DoD beneficiaries at DEERS/RAPIDS sites.
• Verify identity and eligibility; issue DoD Identification Cards.
• Maintain RAPIDS equipment and process CACs; assist with DEERS.
• Answer inquiries; perform PIN resets and DEERS updates as needed.
• Uphold security responsibilities and comply with DoD regulations.

Skills

Customer service

MS Office

Communication skills

Security clearance

U.S. citizenship

Education

High school diploma

Job description

Magellan Health, Inc. seeks an ID Card Specialist (Personnel Assistant II) to provide professional military personnel support at Navy DEERS/RAPIDS sites. Responsibilities include verifying eligibility, issuing DoD Identification Cards, assisting customers with DEERS and PIN resets, and operating RAPIDS workstations.

The role requires a High School diploma, 1+ year in customer service, proficient with Microsoft Office, and U.S. citizenship with favorable NACLC Tier 3 security investigation.