Rapid-Response Customer & Order Specialist

Nutanix; Chanhassen (MN); On-site; USD 59,000 - 86,000; Full time

Job summary

Eaton’s FFD Fluid Filtration Division in Chanhassen, MN is hiring a Customer Support Specialist. You will enter orders, coordinate transport, and support customers and market channels with pricing, equipment identification, and expediting.

You’ll manage orders, RMAs, and billing, coordinate shipping with Operations and remote warehouses, and prepare spare parts/service proposals. Strong communication and familiarity with Salesforce/SAP are assets.

Qualifications

• Associate or bachelor’s degree from an accredited institution OR HS degree/GED with 3+ years of customer service experience.
• Must be legally eligible to work in the US without sponsorship.
• Location: within 50 miles of Chanhassen, MN or Tinton Falls, NJ; relocation not offered.

Responsibilities

• Enter customer orders, RMAs, credit memos, and billing orders accurately and promptly.
• Coordinate shipping details with Operations and Sales and remote warehouses to ensure timely delivery.
• Provide fast, courteous service on pricing, parts identification, and order details via call center.
• Prepare spare parts/service proposals and follow up to grow parts and service sales.
• Contribute to process improvements to speed response and enhance customer experience.

Skills

Customer service

Order processing

Phone communication

Cross-functional collaboration

Education

Bachelor's or Associate degree

Tools

Salesforce

SAP

Job description

Eaton’s FFD Fluid Filtration Division in Chanhassen, MN is hiring a Customer Support Specialist. You will enter orders, coordinate transport, and support customers and market channels with pricing, equipment identification, and expediting.

You’ll manage orders, RMAs, and billing, coordinate shipping with Operations and remote warehouses, and prepare spare parts/service proposals. Strong communication and familiarity with Salesforce/SAP are assets.