Hybrid Technical Sales & Service Manager - Filtration

Eaton Corporation; Chanhassen (MN); Hybrid; USD 113,000 - 165,000; Full time

Job summary

Eaton Corporation in Chanhassen, MN seeks a Technical Sales Support & Service Manager to lead a team delivering technical sales support, field service, and customer-facing filtration solutions across North America. Hybrid role with travel up to 25%.

You will shape tactical and strategic initiatives, partner across Sales, Engineering, Product Management, and Operations, and drive KPI-driven improvements in quoting, service, and customer experience.

Qualifications

• Bachelor’s degree from an accredited institution.
• Seven (7) years of experience in industrial technical sales, applications engineering, field service, manufacturing operations, or related technical commercial disciplines.
• Three (3) years of formal or informal leadership experience leading technical or commercial teams.
• Must be able to travel up to 25%.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position.
• No relocation benefit is offered for this position. Only candidates within a 50-mile radius of Chanhassen, MN will be considered.

Responsibilities

• Lead, coach, and develop Technical Sales Specialists and Filtration Systems Specialists to achieve business and professional development objectives.
• Establish team goals, performance expectations, and development plans aligned with commercial and operational priorities.
• Drive technical support strategies that improve customer responsiveness, quote quality, proposal accuracy and efficiency.
• Manage staffing, workload balancing, succession planning, and resource allocation across North America.
• Develop and monitor key performance indicators related to quoting, proposal cycle time, technical support responsiveness, field service effectiveness, and customer experience.
• Lead continuous improvement initiatives that increase efficiency, standardization, automation, and scalability of technical sales and support processes.
• Ensure high-quality technical support for engineered, configured, and standard filtration products and systems.
• Partner with Sales, Product Management, Marketing, Engineering, Supply Chain, and Operations to support growth initiatives and product lifecycle management.
• Establish and maintain quoting standards, pricing governance, proposal review processes, and technical documentation practices.
• Drive sales growth in field service and rental fleet services
• Support strategic customer opportunities by providing executive-level technical guidance and commercial risk assessment.
• Lead resolution of complex customer issues, product performance concerns, and field escalations.
• Facilitate development and delivery of technical training programs for employees, distributors, and customers.
• Drive adoption and optimization of commercial technologies including customer relationship management platforms, configure-price-quote systems, and enterprise resource planning systems.
• Collaborate with global teams to share technical knowledge, best practices, and process improvements.
• Provide leadership for cross-functional projects involving new product introductions, digital transformation initiatives, and customer experience improvements.
• Promote a culture of safety, accountability, customer focus, innovation, and continuous learning

Skills

Technical sales

Leadership

Cross-functional collaboration

Customer-focused

Strategic planning

Education

Bachelor’s degree

Tools

Salesforce

Oracle CPQ

ERP

Power BI

Job description

Eaton Corporation in Chanhassen, MN seeks a Technical Sales Support & Service Manager to lead a team delivering technical sales support, field service, and customer-facing filtration solutions across North America. Hybrid role with travel up to 25%.

You will shape tactical and strategic initiatives, partner across Sales, Engineering, Product Management, and Operations, and drive KPI-driven improvements in quoting, service, and customer experience.