Customer Support Specialist

Eaton Corporation; Chanhassen (MN); On-site; USD 59,000 - 86,000; Full time

Benefits offered by this job

Health and Welfare benefits

Retirement benefits

Paid time off

Job summary

Eaton Corporation in Chanhassen, MN, is seeking a Customer Support Specialist to enter orders and coordinate transport while building strong relationships with customers and market channels for pricing, parts identification, and timely service.

The role includes handling orders and RMAs, managing shipping details with Operations and Sales, and preparing proposals to grow parts and service sales, with emphasis on process improvement and ongoing product knowledge for maximum value to customers and

Qualifications

• Associate or bachelor's degree OR HS/GED with 3+ years of customer service experience.
• Must be legally authorized to work in the US without company sponsorship.
• No relocation; must reside within 50 miles of Chanhassen MN or Tinton Falls NJ to be considered.

Responsibilities

• Enter customer orders, RMAs, credit memos and billing orders accurately and promptly.
• Coordinate shipping details with Operations, Sales, and remote warehouses to ensure timely and cost-effective transport.
• Provide fast, accurate customer service on pricing, parts identification, order details, and freight information.
• Prepare and execute spare parts/service proposals to grow parts and service sales.
• Seek continuous improvement in processes to speed response and enhance sales.
• Maintain up-to-date product knowledge through training to maximize value for customers and Eaton.
• Attend interviews as required by the hiring process.

Skills

Customer service

Order processing

Communication skills

Pricing knowledge

Education

Associate or Bachelor's degree

HS diploma/GED with 3+ years experience

Tools

Salesforce

SAP

Job description

What you’ll do:

The Customer Support Specialist is responsible for entering orders and coordinating order transport accurately, timely and efficiently. This role is also expected to establish and maintain a working relationship with customers, assisting them and market channels in pricing, equipment identification, and expediting.

• Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through the call center for customers and market channels to create and maintain a competitive advantage through superior service.
• Enter customer orders, RMAs, credit memos and billing only orders accurately and promptly to meet customer requirements and to enhance on-time shipping performance and asset management
• Manage all shipping details for customer orders in coordination with the Operations and Sales groups, all remote warehouse facilities and customer requirements to ensure timely and cost effective transport of product.
• Prepare and execute spare parts and/or service proposals and recommendations in response to customer inquiries and as follow-up service on orders to help grow sales of parts and service
• Seek and assist continuous improvement in processes and procedures used in order to maintain up-to-date information, to speed response/service and to enhance sales to customers and through our market channels.
• Keep job skills and product knowledge current through participation in in-house training and outside educational opportunities to provide maximum value to the customer service representative position, to our customers and to Eaton.
• Other duties as assigned by Manager

Qualifications:

Required Qualifications:

• Associate or bachelor's degree from an accredited institution OR HS degree/GED and minimum three (3) years of experience in Customer Service
• Must be legally authorized to work in the US without company sponsorship
• Must be legally authorized to work in the US without company sponsorship
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Chanhassen MN, or Tinton Falls NJ to be considered.

Preferred Qualifications:

• Experience utilizing SalesForce and/or SAP
• Ability to read and interpret documents such as procedure manuals, government and international shipping and trade regulations, letters of credit and other correspondence.
• Ability to speak effectively on the phone and before groups of customers and employees of the organization.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

Equal Employment Opportunity

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

Benefits

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

The expected annual salary range for this role is $59000 - $86000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.