Technical Sales Support & Service Manager

Eaton; Chanhassen (MN); Hybrid; USD 113,000 - 165,000; Full time

Job summary

Eaton’s FFD Fluid Filtration Division in Chanhassen, MN is seeking a Technical Sales Support & Service Manager. The role is hybrid and leads a team delivering technical sales support, field service, and customer-facing filtration solutions across North America.

The position reports to leadership teams across Sales, Engineering, Product Management, and Marketing, with a focus on operational excellence, escalation management, and continuous improvement to drive revenue growth and customer

Qualifications

• Bachelor’s degree from an accredited institution
• Seven (7) years of experience in industrial technical sales, applications engineering, field service, or related technical commercial disciplines
• Three (3) years of leadership experience leading technical or commercial teams
• Willingness to travel up to 25%
• No immigration sponsorship or relocation benefit for this position; candidates within 50-mile radius of Chanhassen, MN will be considered

Responsibilities

• Lead and develop Technical Sales Specialists and Filtration Systems Specialists to meet business and development objectives
• Establish team goals and development plans aligned with commercial and operational priorities
• Drive technical support strategies to improve responsiveness, quote quality, and proposal accuracy
• Coordinate staffing and resource allocation across North America
• Monitor KPIs for quoting, cycle time, and customer experience
• Lead continuous improvement initiatives for efficiency and standardization
• Ensure high-quality technical support for engineered and configured filtration products
• Partner with Sales, Product Management, Marketing, Engineering, and Operations to support growth and lifecycle management
• Establish quoting standards, pricing governance, and documentation practices
• Drive growth in field service and rental fleet services
• Support strategic opportunities with executive-level technical guidance
• Resolve complex customer issues and field escalations
• Deliver technical training to employees, distributors, and customers
• Promote adoption of CRM, CPQ, and ERP systems
• Collaborate with global teams on knowledge sharing and process improvements
• Lead cross-functional projects like new product introductions and digital transformations
• Foster a culture of safety, accountability, and continuous learning

Skills

Team leadership

Cross-functional collaboration

Technical sales support

Customer-focused solutions

Education

Bachelor’s degree

Tools

Salesforce

Oracle CPQ

ERP platforms

Power BI

Job description

Eaton’s FFD Fluid Filtration Division division is currently seeking a Technical Sales Support & Service Manager.

This role is located at our Chanhassen, MN facility. The role is hybrid. No relocation assistance will be provided.

The expected annual salary range for this role is $113000 - $165000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

The Technical Sales Support and Service Manager leads a team of technical specialists responsible for technical sales support, field service, North American rental fleet and customer-facing filtration solutions across North America. The role is accountable for developing team capabilities, driving operational excellence, and ensuring the delivery of accurate, timely, and competitive technical solutions that support revenue growth and customer satisfaction. Working closely with sales, engineering, product management, operations, and marketing, the manager establishes technical support strategies, leads continuous improvement initiatives, and resolves complex customer and business challenges. This position serves as the functional leader for technical expertise, process optimization, talent development, and cross-functional execution within the Filtration business.

In This Role You Will

• Lead, coach, and develop Technical Sales Specialists and Filtration Systems Specialists to achieve business and professional development objectives
• Establish team goals, performance expectations, and development plans aligned with commercial and operational priorities.
• Drive technical support strategies that improve customer responsiveness, quote quality, proposal accuracy and efficiency
• Manage staffing, workload balancing, succession planning, and resource allocation across North America.
• Develop and monitor key performance indicators related to quoting, proposal cycle time, technical support responsiveness, field service effectiveness, and customer experience.
• Lead continuous improvement initiatives that increase efficiency, standardization, automation, and scalability of technical sales and support processes.
• Ensure high-quality technical support for engineered, configured, and standard filtration products and systems.
• Partner with Sales, Product Management, Marketing, Engineering, Supply Chain, and Operations to support growth initiatives and product lifecycle management.
• Establish and maintain quoting standards, pricing governance, proposal review processes, and technical documentation practices.
• Drive sales growth in field service and rental fleet services
• Support strategic customer opportunities by providing executive-level technical guidance and commercial risk assessment.
• Lead resolution of complex customer issues, product performance concerns, and field escalations.
• Facilitate development and delivery of technical training programs for employees, distributors, and customers.
• Drive adoption and optimization of commercial technologies including customer relationship management platforms, configure-price-quote systems, and enterprise resource planning systems.
• Collaborate with global teams to share technical knowledge, best practices, and process improvements.
• Provide leadership for cross-functional projects involving new product introductions, digital transformation initiatives, and customer experience improvements.
• Promote a culture of safety, accountability, customer focus, innovation, and continuous learning

Qualifications

Basic Qualifications

• Bachelor’s degree from an accredited institution
• Seven (7) years of experience in industrial technical sales, applications engineering, field service, manufacturing operations, or related technical commercial disciplines.
• Three (3) years of formal or informal leadership experience leading technical or commercial teams.
• Must be able to travel up to 25%.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is offered for this position. Only candidates within a 50-mile radius of Chanhassen, MN will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications

• Experience managing multi-site or geographically dispersed teams.
• Experience leading continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Experience supporting global customers and cross-functional international teams.
• Strong knowledge of Salesforce, Oracle CPQ, ERP platforms, and Power BI.
• Experience in industrial filtration, fluid power, process equipment, oil and gas, life sciences, or related markets.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.