Rapid-Response Customer Order Coordinator

Valence Surface Technologies; Grove (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Valence Surface Technologies is seeking a customer service-oriented professional in Grove, OK. The role focuses on ensuring order timelines align with delivery dates, verifying orders against work orders, and keeping customers informed with updates within a four-hour window.

You will coordinate with production for ECDs, assist with blueprints or drawings needed for processing, and prepare orders for shipment while generating daily order reports for production teams. Other duties as assigned.

Qualifications

• 1 year customer service experience preferred.
• High school diploma or better required.

Responsibilities

• Review MRP to align order due dates with delivery dates.
• Verify purchase orders against internal work orders to ensure process flow-down.
• Provide updates to customers within the 4-hour time frame.
• Communicate with customers about blueprints, drawings, or other items needed for processing.
• Coordinate with production to obtain ECDs for orders.
• Prepare orders for ship out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High School diploma or better

Job description

Valence Surface Technologies is seeking a customer service-oriented professional in Grove, OK. The role focuses on ensuring order timelines align with delivery dates, verifying orders against work orders, and keeping customers informed with updates within a four-hour window.

You will coordinate with production for ECDs, assist with blueprints or drawings needed for processing, and prepare orders for shipment while generating daily order reports for production teams. Other duties as assigned.