Client Service & Order Coordination Specialist

Socket.dev; Oklahoma; On-site; USD 38,000 - 56,000; Full time

Job summary

Socket.dev in the United States (Oklahoma) is seeking a Customer Service Specialist to coordinate service requests, process orders, and provide status updates. You will work closely with customers, technicians, vendors, and internal departments to ensure timely completion of repair and service projects.

Qualifications include a minimum of 2 years in customer service or service coordination, strong MS Office skills, and experience with ERP/CRM or service management systems.

Qualifications

• High School Diploma or GED required or equivalent.
• Associate degree in Business Administration or related field preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Serve as a primary contact for customers regarding service inquiries, repair status updates, and product information.
• Receive, process, and track customer orders, repair requests, and service documentation.
• Prepare quotes, work orders, and related customer correspondence.
• Coordinate communication between customers, technicians, sales representatives, and operations personnel.
• Monitor project timelines and provide customers with timely updates regarding repair status, delivery schedules and service completion.
• Maintain accurate customer records within company systems.
• Assist with scheduling pickups, deliveries, and freight arrangements as needed.
• Resolve routine customer concerns and escalate complex issues to management.
• Support invoicing, billing inquiries, and order reconciliation activities.
• Maintain documentation related to customer transactions, service records, and warranties.
• Ensure compliance with company policies, quality standards, and safety requirements.

Skills

Customer service

Organization

Multi-tasking

MS Office

ERP/CRM

Problem solving

Teamwork

Education

High School Diploma or GED

Associate degree preferred

Equivalent education/experience

Tools

ERP/CRM systems

Inventory management software

MS Office (Outlook, Excel, Word)

Job description

Socket.dev in the United States (Oklahoma) is seeking a Customer Service Specialist to coordinate service requests, process orders, and provide status updates. You will work closely with customers, technicians, vendors, and internal departments to ensure timely completion of repair and service projects.

Qualifications include a minimum of 2 years in customer service or service coordination, strong MS Office skills, and experience with ERP/CRM or service management systems.