Manufacturing Customer Success & Ops Specialist

Grover Corporation; Glendale (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Grover Corporation is seeking a Manufacturing Customer Service Representative to manage the order-to-delivery cycle and serve as the primary contact for customers. You will coordinate solutions, maintain accurate ERP/CRM records, and collaborate with Sales, Engineering, and Scheduling to ensure timely and accurate order processing.

The role emphasizes customer satisfaction, prompt responses, and timely communications about quotes, lead times, and status updates, with a preference for

Qualifications

• Experience in a manufacturing environment preferred.
• Strong communication and problem-solving skills.
• Ability to use ERP/CRM systems for order processing.

Responsibilities

• Provide customers with accurate quotes, including lead times.
• Manage customer expectations regarding orders, pricing, lead times, and delivery commitments.
• Provide order confirmations within 24 hours of receiving customer orders.
• Proactively communicate with customers regarding late deliveries, order status, and other changes.
• Respond promptly to customer inquiries and complaints.

Job description

Grover Corporation is seeking a Manufacturing Customer Service Representative to manage the order-to-delivery cycle and serve as the primary contact for customers. You will coordinate solutions, maintain accurate ERP/CRM records, and collaborate with Sales, Engineering, and Scheduling to ensure timely and accurate order processing.

The role emphasizes customer satisfaction, prompt responses, and timely communications about quotes, lead times, and status updates, with a preference for