Order Status & Production Liaison

Valence Surface Technologies, LLC; Everett (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer Paid Basic Life

Supplemental Life Insurance

401k with 3% employer match

Generous Paid Time Off

8 Holidays and 1 Floater Holiday

Job summary

Valence Surface Technologies, LLC is seeking a Customer Service Representative to coordinate and expedite order flow, ensuring customer due dates align with delivery schedules. You will provide timely updates, communicate with customers for required blueprints, and prepare orders for shipping while coordinating with production to obtain ECDs for orders.

The role requires 2+ years in manufacturing, high accountability, and strong communication skills.

Qualifications

• Must be highly accountable and reliable.
• Excellent communication skills, both oral and written.
• Strong interpersonal and relationship-building abilities.
• Ability to manage time and stay organized in a manufacturing setting.
• Demonstrated self-motivation and ethical conduct.

Responsibilities

• Coordinate and expedite workflow across departments per production schedules.
• Review MRP to align customer due dates with delivery dates.
• Provide status updates to customers within a 4-hour window.
• Communicate blueprint/drawing needs to customers for processing.
• Coordinate with production to obtain ECDs for orders.
• Prepare orders for shipping or other areas as needed.
• Develop daily order reports and liaise with production.

Skills

Accountability

Active Listening

Assertiveness

Communication, Oral

Communication, Written

Conflict Resolution

Customer Oriented

Empathetic

Ethical

Friendly

Honesty / Integrity

Interpersonal

Organized

Time Management

Self Motivated

Relationship Building

Reliability

Persistence

Education

GED

Job description

Valence Surface Technologies, LLC is seeking a Customer Service Representative to coordinate and expedite order flow, ensuring customer due dates align with delivery schedules. You will provide timely updates, communicate with customers for required blueprints, and prepare orders for shipping while coordinating with production to obtain ECDs for orders.

The role requires 2+ years in manufacturing, high accountability, and strong communication skills.