Order & Customer Experience Specialist (Mon-Fri, 6am-2:30pm)

Valence Surface Technologies; Everett (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer Paid Basic Life Insurance

Supplemental Life Insurance

401k with employer match

Generous Paid Time Off

Holidays

On-the-job training

Growth opportunities

Job summary

Valence Surface Technologies in Everett, WA seeks a full-time Customer Service/Expediting role. You will coordinate the flow of work, review MRPs, and keep customers updated on order status within a four-hour window.

Responsibilities include handling blueprints or drawings requests, coordinating with production for ECDs, and preparing orders for shipment. Training is provided; prior experience is preferred.

Qualifications

• Education: High School Diploma or GED required.
• 2+ years of experience in manufacturing preferred.
• On-the-job training, no experience required.

Responsibilities

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
• Review the MRP system to ensure the customer due dates are in line with required delivery dates.
• Provide continuous updates to customer on the status of their order within the allotted 4-hour time frame.
• Communicate with customers on any additional blueprints, drawings, or other items needed for processing.
• Coordinate with production on obtaining ECD's for orders.
• Prepare order in ship out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Other duties as assigned.

Skills

Accountability

Active Listening

Assertiveness

Communication (Oral)

Communication (Written)

Conflict Resolution

Customer Oriented

Empathetic

Ethical

Friendly

Honesty/Integrity

Interpersonal

Organized

Time Management

Self Motivated

Relationship Building

Reliability

Persistence

Education

High School Diploma or GED

Job description

Valence Surface Technologies in Everett, WA seeks a full-time Customer Service/Expediting role. You will coordinate the flow of work, review MRPs, and keep customers updated on order status within a four-hour window.

Responsibilities include handling blueprints or drawings requests, coordinating with production for ECDs, and preparing orders for shipment. Training is provided; prior experience is preferred.