Order Review & Customer Resolution Specialist

Valence Surface Technologies; West Springfield (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Holiday pay

Long-term disability

Job summary

Valence Surface Technologies in West Springfield, MA is hiring an entry-level Customer Order Entry Associate to process purchase orders, communicate with customers and internal teams, and maintain documentation in the quality system. The role requires accuracy, accountability and willingness to work overtime.

Responsibilities include responding to order-status inquiries, routing issues to appropriate departments, and ensuring paperwork is complete and compliant with export controls.

Qualifications

• Experience handling customer purchase orders and related documents.
• Ability to locate and navigate quality system documentation.
• Strong communication with customers and internal departments.

Responsibilities

• Review customer Purchase Orders and related documents.
• Communicate with customers and other departments to resolve any incoming order issues.
• Respond to incoming phone calls and emails from customers looking for job order status.
• Coordinate with other Valence departments as necessary to answer and resolve customer inquiries and problems.
• Order enters customer jobs and releases to appropriate department.
• Maintain a clean, safe work environment.

Skills

Purchase orders

Customer communication

Quality system docs

Teamwork attitude

Overtime flexibility

Job description

Valence Surface Technologies in West Springfield, MA is hiring an entry-level Customer Order Entry Associate to process purchase orders, communicate with customers and internal teams, and maintain documentation in the quality system. The role requires accuracy, accountability and willingness to work overtime.

Responsibilities include responding to order-status inquiries, routing issues to appropriate departments, and ensuring paperwork is complete and compliant with export controls.