Order Fulfillment & Customer Care Specialist

Valence Surface Technologies, LLC; Grove (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Valence Surface Technologies, LLC in Oklahoma is seeking a Customer Service Representative to coordinate with customers and internal teams to ensure accurate order processing and timely information flow.

You will review orders, update customers within a 4-hour window, and collaborate with production to meet delivery dates. A High School diploma or better and at least 1 year of customer service experience are preferred.

Qualifications

• 1 year of customer service experience preferred.
• High School diploma or better required.

Responsibilities

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Skills

Customer service

Education

High School or better

Job description

Valence Surface Technologies, LLC in Oklahoma is seeking a Customer Service Representative to coordinate with customers and internal teams to ensure accurate order processing and timely information flow.

You will review orders, update customers within a 4-hour window, and collaborate with production to meet delivery dates. A High School diploma or better and at least 1 year of customer service experience are preferred.