Rapid-Response Customer Care Specialist

Chart Industries, Inc.; Windsor (CT); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Job summary

Chart Industries, Inc. (Howden, a Chart Industries Company) is seeking a Customer Service Specialist to join the customer care team in Windsor, CT.

You will deliver timely information to internal and external customers, process orders, and manage lead times and tracking details for quick turnaround product lines. The role requires strong communication, 2+ years in customer service, and proficiency with ERP and Microsoft Office.

Qualifications

• Effective written and verbal communication with customers and internal teams.
• Ability to remain organized and precise when handling multiple tasks.
• Experience with order entry and tracking in ERP/MS Office environments.

Responsibilities

• Respond to quotes, pricing, and lead times for quick turnaround product lines.
• Process new orders accurately and provide updated lead times and tracking information.
• Prioritize and respond to emails and calls daily.
• Prepare submittal packets for Sales Team.
• Identify and resolve problems; escalate complaints when needed.

Skills

Clear communication

Work under pressure

Order entry/database skills

Organizational skills

Education

High School Diploma

Tools

Baan ERP

Microsoft Office

Job description

Chart Industries, Inc. (Howden, a Chart Industries Company) is seeking a Customer Service Specialist to join the customer care team in Windsor, CT.

You will deliver timely information to internal and external customers, process orders, and manage lead times and tracking details for quick turnaround product lines. The role requires strong communication, 2+ years in customer service, and proficiency with ERP and Microsoft Office.