Customer Service Specialist Windsor, CT Posted yesterday

Chart Industries, Inc.; Windsor (CT); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Job summary

Chart Industries, a Howden company, is seeking a Customer Service Specialist in Windsor, CT. This role delivers information to internal and external customers in a timely and professional manner while supporting the Sales Team through order processing and lead time updates.

The successful candidate will have at least 2 years in customer service, experience with ERP and contract administration, and strong Microsoft Office skills.

Qualifications

• Education: High School Diploma or Equivalent Required.
• Minimum of 2 years experience in a customer service role.
• Experience with contract review/administration.
• Proficiency in Microsoft Office products such as Excel, Word, and Access.

Responsibilities

• Respond to external customers and channel partners with quotations, pricing, and lead times.
• Process new orders accurately and provide updated lead times and tracking information.
• Prioritize and respond to a moderate volume of emails and calls daily.
• Prepare submittal packets for Sales Team.
• Recognize, evaluate, and resolve problems; escalate complaints when needed.

Skills

Clear verbal and written communication

Under pressure performance

Strong order entry skills

Excellent organizational skills

Education

High School Diploma or equivalent

Tools

ERP system (Baan)

Job description

Customer Service Specialist

Location: Windsor, CT, United States, 06095

Company: Chart Industries

Ensuring Chart's Success...

Howden, a Chart Industries Company, is a global engineering business with a focus on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden's core focus is on providing quality solutions for air and gas handling and has over a century of experience in doing so.

What Will You Do?

We are searching for an upbeat and efficient Customer Service Specialist with a positive attitude to join our customer care team. The individual in this key role will deliver information to both internal and external customers in a timely and professional manner.

Key responsibilities

• Promptly respond to external customers and channel partners with on time quotations, pricing, and lead times on one of our quick turnaround product lines.
• Build relationships with customers by efficiently and accurately processing new orders as well as providing continuous updated lead time and tracking information.
• Prioritize and respond to a moderate volume of emails and calls daily.
• Prepare submittal packets for Sales Team.
• Recognize, evaluate, and resolve problems effectively, escalating complaints or issues when needed.

Your Physical Work Environment Will Require...

Sitting for long periods of time. Working on a computer. Speaking with customers.

Your Experience Should Be...

Education: High School Diploma or Equivalent Required

Experience

• Minimum of 2 years experience in a customer service role
• Order entry in an ERP system Or Baan preferred
• Excellent clerical skills
• Experience with contract review/administration
• Proficiency in Microsoft Office products such as Excel, Word, and Access.

Skills

• Ability to communicate effectively, both verbal and written
• Ability to respond appropriately under pressure
• Strong order entry/database skills
• Excellent organizational skills.

Our Benefits Package...

Medical, Dental, Vision and other benefits

Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.

Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.