Rancher Success Advocate

Halter; Colorado; In loco; USD 75.000 - 90.000; Tempo pieno

Descrizione del lavoro

Halter is seeking a Customer Experience Specialist to join the Boulder team. This role sits at the intersection of customers and the business, acting as the glue between ranchers and product, engineering, and operations.

You’ll own issues from start to finish, listening, understanding needs, and driving the best outcomes for ranchers and their animals. You’ll work both reactively and proactively, building a deep understanding of Halter’s products and customers with pathways for growth across the

Competenze

• 3+ years of experience in customer-facing roles.
• Customer-obsessed and care deeply about ranchers and their animals.
• Comfortable learning complex, technical systems and using new tools.

Mansioni

• Talking directly with ranchers through chat and phone to understand what's happening and help them get back on track quickly.
• Troubleshooting technical issues and using data and tools to solve problems that matter.
• Partnering with technical teams to translate complex issues into simple actions.
• Digging into support data to spot patterns and raise insights for product improvements.
• Working with Field, Onboarding, Sales and Product teams to ensure a seamless customer experience.
• Taking ownership from start to finish and keeping ranchers updated.

Conoscenze

Customer-facing roles

Descrizione del lavoro

Halter is seeking a Customer Experience Specialist to join the Boulder team. This role sits at the intersection of customers and the business, acting as the glue between ranchers and product, engineering, and operations.

You’ll own issues from start to finish, listening, understanding needs, and driving the best outcomes for ranchers and their animals. You’ll work both reactively and proactively, building a deep understanding of Halter’s products and customers with pathways for growth across the