Rancher Experience Specialist

Halter; Boulder (CO); On-site; USD 75,000 - 90,000; Full time

Job summary

Halter, based in Boulder, Colorado, seeks a Customer Experience Specialist to act as the glue between ranchers and our product, field, and operations teams. You’ll listen, diagnose, and guide customers through technical fixes with empathy and urgency.

You’ll work cross-functionally to improve the rancher experience, own outcomes, and grow your knowledge of Halter’s product and customers. This role emphasizes hands-on support across a fast-growing, office-first culture.

Qualifications

• 3+ years of experience in customer-facing roles.
• Customer-obsessed with focus on better outcomes for ranchers and animals.
• Comfortable learning complex technical systems and new tools.
• Deep understanding of the ranching industry.
• Curious and proactive, digging deeper to understand why.
• Calm under pressure with energy and teamwork.
• Strong relationships with ranchers, teammates, and cross-functional partners.

Responsibilities

• Talk with ranchers via chat and phone to diagnose and fix issues quickly.
• Troubleshoot technical issues using data and your judgment.
• Bridge gaps between customers and product/engineering teams.
• Analyze support data to spot patterns and drive improvements.
• Collaborate with Field, Onboarding, Sales, and Product teams to ensure seamless experience.
• Own follow-ups and keep ranchers informed to close issues.
• Monitor performance metrics like response times and satisfaction.
• Observe Halter in action on ranch visits to understand impact.

Skills

Customer-facing

Problem-solving

Technical literacy

Ranching industry knowledge

Data-driven mindset

Job description

Halter, based in Boulder, Colorado, seeks a Customer Experience Specialist to act as the glue between ranchers and our product, field, and operations teams. You’ll listen, diagnose, and guide customers through technical fixes with empathy and urgency.

You’ll work cross-functionally to improve the rancher experience, own outcomes, and grow your knowledge of Halter’s product and customers. This role emphasizes hands-on support across a fast-growing, office-first culture.