Ranch Tech Customer Success Lead

701x; Fargo (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

701x is seeking a Customer Success Specialist based in North Dakota to keep ranches fully operational with our cutting-edge technology. You’ll serve as the critical link between ranchers and our engineers, turning on-ground feedback into better products and helping new customers become advocates.

You’ll own onboarding, be the constant point of contact, and collaborate with sales and engineering to ensure a seamless, high-impact experience on every account.

Qualifications

• Preferred professional experience in a related role.

Responsibilities

• Launch Commander: Own customer onboarding from kickoff through implementation. Guide every new account until it’s fully up and running and set up for long-term success with 701x technology.
• First Call, Every Time: Be the primary point of contact for your customer accounts. Share updates before customers have to ask, and help them get the most out of the platform.
• Close the Loop: Gather customer feedback and use Jira to work with our engineering team until concerns are resolved. The problem is fixed when the rancher says it’s fixed.
• Make the Tough Calls: Evaluate warranty and return claims with sound judgment. Be fair to the rancher, smart for the business.
• One Team, One Experience: Collaborate with Account Executives and the sales team so customers get a seamless experience from first conversation to every season after.
• Command Center: Organize HubSpot to manage customer success. Track progress and set next steps for every customer so no follow-up slips.
• Boots on the Ground: Travel (including driving) to customer locations for product testing and implementation, plus trade conferences and training events. Our technology lives on the ranch, and sometimes so will you.
• Whatever It Takes: Other duties as assigned. Startups don’t come with tidy job boundaries.

Job description

701x is seeking a Customer Success Specialist based in North Dakota to keep ranches fully operational with our cutting-edge technology. You’ll serve as the critical link between ranchers and our engineers, turning on-ground feedback into better products and helping new customers become advocates.

You’ll own onboarding, be the constant point of contact, and collaborate with sales and engineering to ensure a seamless, high-impact experience on every account.