Onboarding & Success Lead for Ranch Tech

701x; Fargo (ND); On-site; USD 60,000 - 90,000; Full time

Job summary

701x in North Dakota is seeking a Customer Success Specialist who treats every ranch like a system that can’t go down: watched closely, tuned constantly, and never left on its own.

You’ll be the link between ranchers and our engineers, turning what you hear on the ground into better products and turning new customers into advocates. This isn’t a wait-for-the-phone-to-ring role; you own results and see impact in the herd.

Qualifications

• Customer-focused with the ability to translate tech-speak for ranchers.
• Excellent organizational skills for a fast-paced, high-volume role.
• Willingness to travel to customer locations and events.

Responsibilities

• Launch onboarding from kickoff to fully running and set up for long-term success with 701x technology.
• Be the primary point of contact for customer accounts and provide proactive updates.
• Gather customer feedback and work with the engineering team in Jira until issues are resolved.
• Evaluate warranty and return claims with fair judgment for ranchers and business.
• Collaborate with Account Executives and the sales team for a seamless customer experience.
• Organize HubSpot to manage customer success and set next steps for each account.
• Travel to customer locations for product testing, implementation, and training events.
• Perform any other duties as assigned.

Job description

701x in North Dakota is seeking a Customer Success Specialist who treats every ranch like a system that can’t go down: watched closely, tuned constantly, and never left on its own.

You’ll be the link between ranchers and our engineers, turning what you hear on the ground into better products and turning new customers into advocates. This isn’t a wait-for-the-phone-to-ring role; you own results and see impact in the herd.