Rail Cybersecurity Customer Success Engineer

Cylus

United States

Hybrid

Confidential

Full time

14 days+

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Job summary

Cylus, a cybersecurity startup, is seeking a Customer Success Engineer in North America to lead deployment, onboarding, and ongoing support of CylusOne in customer environments, including cloud, on-premises, and virtualization.

You will build strong customer relationships, monitor adoption, and support renewals. Collaborate with Product/R&D/Sales, deliver training and documentation, and drive adoption to maximize value for enterprise customers.

Qualifications

Experience deploying and supporting enterprise IT/OT environments.
Strong networking fundamentals (TCP/IP, routing, switching, firewalls).
Experience with virtualization and containerization (VMware, Docker).
Background in cybersecurity and Linux OS administration.
Proven track record managing technical projects with enterprise customers.
Excellent troubleshooting, communication, and presentation skills.
Based in North America with travel availability.

Responsibilities

Lead deployment, installation, and onboarding of CylusOne in customer environments.
Provide ongoing support throughout the lifecycle, including upgrades and issue resolution.
Strengthen customer relationships and monitor adoption; support renewals and expansions.
Act as technical project manager: kickoffs, timelines, scope, milestones.
Provide customer training and technical documentation.
Collaborate with Product, R&D, and Sales to ensure smooth delivery.
Build and maintain strong customer relationships as trusted advisor.
Monitor adoption and ensure customers gain full value from CylusOne.
Partner with Sales on upsells.
Develop internal playbooks and best practices; streamline onboarding via automation, monitoring, reporting.
Collaborate on case studies and reference architectures.