Americas Customer Success Team Lead – Cybersecurity

Check Point Software Technologies; Clifton (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Cyberint is seeking a Customer Success Team Leader to oversee a team across the Americas and manage the full customer lifecycle, from onboarding to renewals. The role focuses on delivering exceptional value and shaping product improvements through customer feedback.

The ideal candidate has extensive B2B CS experience in cybersecurity, with leadership experience and a bias toward customer advocacy, in a United States-based role.

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• 3-4 years of Team Leadership experience.
• Bi-lingual with Spanish is considered a distinct advantage.
• Bachelor's degree in Engineering or a relevant discipline.

Responsibilities

• Manage a team of CSMs across the Americas.
• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization.
• Champion customers' interests, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework.

Skills

Customer Success

B2B

Cybersecurity

Education

Bachelor's degree in Engineering

Job description

Cyberint is seeking a Customer Success Team Leader to oversee a team across the Americas and manage the full customer lifecycle, from onboarding to renewals. The role focuses on delivering exceptional value and shaping product improvements through customer feedback.

The ideal candidate has extensive B2B CS experience in cybersecurity, with leadership experience and a bias toward customer advocacy, in a United States-based role.