Senior Customer Success Manager – Cybersecurity SaaS

Cato Networks

Denver, Los Angeles, San Francisco (CO, CA, CA)

Presencial

USD 160.000 - 200.000

Jornada completa

Hace 3 días

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Ventajas ofrecidas por este puesto de trabajo

Health/vision/dental insurance

401(k)

Stock options

Health Savings Account / Flexible 2024

Flexible time-off

Paid parental leave

Disability benefits

Descripción de la vacante

Cato Networks is hiring a Sr. Customer Success Manager based in the Bay Area, CA. You will be a trusted advisor to top customers from deployment through renewal, driving adoption and expansion while coordinating with Sales, R&D, and Support teams.

You will leverage your customer-facing and technical skills to ensure customers realize the full value of Cato’s cloud networking and security platform. A strong emphasis on relationship-building, strategic guidance, and cross-functional collaboration

Formación

5+ years in a Customer Success role in SaaS, tech, or cybersecurity
Experience in full commercial negotiations and technical escalation
Background with networking or security software
Excellent communication and presentation skills
Ability to establish Trust and influence across stakeholder levels
Well organized in a fast-paced, distributed global team
Willingness to travel up to 25%
Location: Bay Area, CA, United States

Responsabilidades

Own and manage post-sales motion, renewals, and upsells
Develop relationships with key stakeholders across Sales, Customer Success, R&D, and Support
Drive product adoption maturity and quarterly business reviews with customers