Radiology Scheduling Specialist

Munson Healthcare; Arcadia Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Munson Healthcare in Michigan is seeking a full-time Radiology Scheduling Specialist to handle inbound calls, emails, and faxes from providers, coordinating appointments across the system.

You will guide patients with radiology testing information, directions, and educational materials while delivering high-quality customer service and supporting a positive image of Munson Healthcare.

Qualifications

• High school graduate and/or equivalent experience in related clerical employment and public contact.
• Medical terminology or knowledge of Radiology not required, but preferred.
• Advanced computer experience, with typing skills of 45 WPM required.
• Previous experience in a call center environment and/or a medical office, preferred.
• The ability to multitask, answer multiple back to back phone calls.
• Organizational skills, effective time management, flexibility and self-motivation are essential.

Responsibilities

• Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

Skills

Call center experience

Typing 45 WPM

Multitasking

Organizational skills

Time management

Education

High school diploma or equivalent

Job description

Munson Healthcare in Michigan is seeking a full-time Radiology Scheduling Specialist to handle inbound calls, emails, and faxes from providers, coordinating appointments across the system.

You will guide patients with radiology testing information, directions, and educational materials while delivering high-quality customer service and supporting a positive image of Munson Healthcare.