Scheduling Clerk Radiology (Full-time)

Munson Healthcare; Parkdale (MI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Full benefits

Paid holidays

Generous PTO

Employee discounts

Job summary

Munson Healthcare in Michigan is seeking a full-time Radiology Call Center Assistant to handle inbound contacts from providers, coordinate complex appointment scheduling, and guide patients with radiology testing information.

You will promote teamwork, deliver high-quality customer service on every call, and help maintain the Munson Healthcare image. Candidates should have a high school diploma, strong computer skills, and prior call center or medical office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Advanced computer skills with 45 WPM typing.
• Prior call center or medical office experience preferred.
• Ability to multitask and handle multiple calls efficiently.

Responsibilities

• Receive inbound contacts from providers requesting radiology services.
• Coordinate complex appointment scheduling linking consults and ancillary services.
• Provide patients with information on radiology testing and directions.
• Interview callers to understand information requested and ensure accuracy.
• Deliver high-quality customer service on every call and promote teamwork.

Skills

Typing 45 WPM

Call center experience

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence,teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow:Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.
• Thrive:Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.
• Be Well:Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.
• Be Heard:Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day inthe Life

Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

Qualifications

What’s Required

**Candidates must reside in Michigan and be within a reasonable driving distance of Munson Healthcare – Manistee, MI**

• High school graduate and/or equivalent experience in related clerical employment and public contact.
• Medical terminology or knowledge of Radiology not required, but preferred.
• Advanced computer experience, with typing skills of 45 WPM required.
• Previous experience in a call center environment and/or a medical office, preferred.
• The ability to multitask, answer multiple back to back phone calls.
• Organizational skills, effective time management, flexibility and self-motivation are essential.

Additional Information

Schedule: This is a full-time benefitted position. M-F no weekends

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.