Scheduling Clerk Radiology Fulltime Temp

Munson Healthcare; Traverse City (MI); On-site; USD 18,000 - 25,000; Full time

Job summary

Munson Healthcare in Traverse City, MI is seeking a patient-focused Call Center Specialist for Radiology scheduling. You will handle inbound contacts, coordinate appointments linking consults and services, and provide patients with information and directions.

You'll interview callers to understand requests, deliver high-quality service, and support teamwork while upholding Munson Healthcare's image. This temporary full-time role transitions to PRN after five months and requires Michigan

Qualifications

• High school graduate and/or equivalent experience in related clerical employment and public contact.
• Typing speed 45 WPM is required.
• Call center or medical office experience is preferred.
• Ability to multitask and handle multiple calls back-to-back.
• Strong organizational skills and time management.

Responsibilities

• Receive inbound calls, emails, and faxes from providers requesting radiology services.
• Coordinate complex appointment scheduling linking consults and ancillary services.
• Provide patients with information on radiology testing, directions, and educational materials.
• Interview callers to understand information requests and ensure clarity.
• Maintain high quality customer service and support Munson Healthcare image.

Skills

Call center experience

Typing 45 WPM

Multitasking

Organizational skills

Time management

Self-motivation

Public contact

Education

High school diploma

Tools

Medical terminology knowledge

Job description

Job Description

_ A Day in the Life_

Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

Qualifications:
Qualifications

_ What’s Required_

_ Candidates must reside in Michigan and be within a reasonable driving distance of a Munson Healthcare location._

• High school graduate and/or equivalent experience in related clerical employment and public contact.
• Medical terminology or knowledge of Radiology not required, but preferred.
• Advanced computer experience, with typing skills of 45 WPM required.
• Previous experience in a call center environment and/or a medical office, preferred.
• The ability to multitask, answer multiple back to back phone calls.
• Organizational skills, effective time management, flexibility and self-motivation are essential.

Additional Information

Schedule: This is a temporary full-time position for the first five months. After that, the role will transition to PRN (as needed) status to provide coverage for call-ins and vacation relief. Primary hours are 8:00 a.m. to 5:00 p.m. This is a non-benefited position.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.