Scheduling Clerk Radiology Fulltime

Munson Healthcare; Eastlake (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Munson Healthcare in Michigan is seeking a Radiology Scheduling Customer Service Associate to handle inbound contacts from providers, coordinate complex appointment scheduling, and link consults and ancillary services within the Munson system.

You will provide patients with information on radiology testing, directions, and educational materials, interview callers to understand requests, and deliver high-quality service while promoting teamwork and representing Munson Healthcare professionally.

Qualifications

• High school diploma or equivalent.
• Typing 45 WPM required.
• Call center or medical office experience preferred.
• Ability to multitask and handle multiple calls.
• Strong organizational skills and time management.

Responsibilities

• Receive inbound contacts from providers requesting radiology services and coordinate scheduling including consults and ancillary services.
• Provide patients with information on radiology testing, directions, and educational materials.
• Interview callers to understand their information needs.
• Provide high quality customer service on every call.
• Promote teamwork and call center success and uphold Munson Healthcare image.

Skills

Typing 45 WPM

Multitasking

Time management

Organizational skills

Self-motivation

Call center experience

Education

High school diploma

Medical terminology knowledge (preferred)

Tools

Advanced computer experience

Job description

Job Description

_ A Day in the Life_

Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

Qualifications:
Qualifications

_ What's Required_

_ Candidates must reside in Michigan and be within a reasonable driving distance of Munson Healthcare – Manistee, MI_

• High school graduate and/or equivalent experience in related clerical employment and public contact.
• Medical terminology or knowledge of Radiology not required, but preferred.
• Advanced computer experience, with typing skills of 45 WPM required.
• Previous experience in a call center environment and/or a medical office, preferred.
• The ability to multitask, answer multiple back to back phone calls.
• Organizational skills, effective time management, flexibility and self-motivation are essential.

Additional Information

Schedule: This is a full-time benefitted position. M-F no weekends

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.