Radiology Scheduler & Patient Care Specialist

Munson Healthcare; Eastlake (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Munson Healthcare in Michigan is seeking a Radiology Scheduling Customer Service Associate to handle inbound contacts from providers, coordinate complex appointment scheduling, and link consults and ancillary services within the Munson system.

You will provide patients with information on radiology testing, directions, and educational materials, interview callers to understand requests, and deliver high-quality service while promoting teamwork and representing Munson Healthcare professionally.

Qualifications

• High school diploma or equivalent.
• Typing 45 WPM required.
• Call center or medical office experience preferred.
• Ability to multitask and handle multiple calls.
• Strong organizational skills and time management.

Responsibilities

• Receive inbound contacts from providers requesting radiology services and coordinate scheduling including consults and ancillary services.
• Provide patients with information on radiology testing, directions, and educational materials.
• Interview callers to understand their information needs.
• Provide high quality customer service on every call.
• Promote teamwork and call center success and uphold Munson Healthcare image.

Skills

Typing 45 WPM

Multitasking

Time management

Organizational skills

Self-motivation

Call center experience

Education

High school diploma

Medical terminology knowledge (preferred)

Tools

Advanced computer experience

Job description

Munson Healthcare in Michigan is seeking a Radiology Scheduling Customer Service Associate to handle inbound contacts from providers, coordinate complex appointment scheduling, and link consults and ancillary services within the Munson system.

You will provide patients with information on radiology testing, directions, and educational materials, interview callers to understand requests, and deliver high-quality service while promoting teamwork and representing Munson Healthcare professionally.