Radiology Scheduling Specialist

Munson Healthcare; Parkdale (MI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Full benefits

Paid holidays

Generous PTO

Employee discounts

Job summary

Munson Healthcare in Michigan is seeking a full-time Radiology Call Center Assistant to handle inbound contacts from providers, coordinate complex appointment scheduling, and guide patients with radiology testing information.

You will promote teamwork, deliver high-quality customer service on every call, and help maintain the Munson Healthcare image. Candidates should have a high school diploma, strong computer skills, and prior call center or medical office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Advanced computer skills with 45 WPM typing.
• Prior call center or medical office experience preferred.
• Ability to multitask and handle multiple calls efficiently.

Responsibilities

• Receive inbound contacts from providers requesting radiology services.
• Coordinate complex appointment scheduling linking consults and ancillary services.
• Provide patients with information on radiology testing and directions.
• Interview callers to understand information requested and ensure accuracy.
• Deliver high-quality customer service on every call and promote teamwork.

Skills

Typing 45 WPM

Call center experience

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Munson Healthcare in Michigan is seeking a full-time Radiology Call Center Assistant to handle inbound contacts from providers, coordinate complex appointment scheduling, and guide patients with radiology testing information.

You will promote teamwork, deliver high-quality customer service on every call, and help maintain the Munson Healthcare image. Candidates should have a high school diploma, strong computer skills, and prior call center or medical office experience preferred.