Quote & Order Liaison Specialist

Fire Manufacturing Innovations; Kentucky; On-site; USD 22,000 - 30,000; Full time

Job summary

Fire Manufacturing Innovations in Kentucky is seeking a Customer Service Representative to support quoting, order entry, and front-end operations. You will liaise between customers, Sales, Engineering, and Operations to ensure accurate quotes and timely order processing.

The role requires attention to detail, ERP experience (Epicor preferred), and strong Excel skills. You will manage multiple customer accounts, monitor order status, and help resolve issues throughout the order lifecycle.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, quoting, estimating, order management, or manufacturing preferred.
• ERP experience required; Epicor experience preferred.
• Ability to read and interpret customer specifications, engineering drawings, BOMs, routings, and technical documentation.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Strong mathematical, analytical, and problem-solving skills with the ability to develop accurate estimates and resolve discrepancies.
• Excellent written and verbal communication skills with a strong customer-service focus.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Detail-oriented, self-motivated, and adaptable with the ability to work independently and collaboratively across departments.

Responsibilities

• Serve as the primary point of contact for customers regarding orders, order status, changes, concerns, replacement parts, and general inquiries.
• Support the quotation process by preparing, reviewing, and following up on customer quotes to ensure accuracy and timely response.
• Build and maintain professional relationships with customers, dealers, Sales, and internal departments.
• Review and process customer purchase orders, including sales orders, order acknowledgements, and required changes.
• Provide timely and accurate updates regarding quotes, production schedules, order status, and anticipated completion dates.
• Coordinate customer requirements, changes, and concerns with Engineering, Operations, Sales, and other applicable departments.
• Prepare and maintain BOMs, routing estimates, and other documentation required for accurate quoting and manufacturing.
• Collaborate with Engineering and Operations on lead time questions.
• Request and evaluate vendor and subcontractor pricing from Procurement as needed and prepare accurate, timely customer quotations.
• Manage multiple customer accounts, quotes, orders, and projects while maintaining accurate records within the company’s ERP system.
• Maintain a working knowledge of company products, manufacturing capabilities, processes, and services.
• Support production planning, scheduling, and continuous improvement initiatives as needed.
• Perform additional duties and provide cross-functional support based on business needs.

Skills

Customer service

Quoting

Order management

ERP systems

Education

High school diploma

Tools

Epicor ERP

Excel

Word

Outlook

Job description

Fire Manufacturing Innovations in Kentucky is seeking a Customer Service Representative to support quoting, order entry, and front-end operations. You will liaise between customers, Sales, Engineering, and Operations to ensure accurate quotes and timely order processing.

The role requires attention to detail, ERP experience (Epicor preferred), and strong Excel skills. You will manage multiple customer accounts, monitor order status, and help resolve issues throughout the order lifecycle.