Customer Service & Quotes Support Specialist

Western Building Products, Inc.; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental

Paid time off

ESOP retirement

Job summary

Western Building Products, Inc. is seeking a Customer Service Support to assist with order entry, quotes, and customer communications in a fast-paced environment. You will support sales and customer service, process orders, respond to inquiries, and ensure a smooth experience from request to resolution.

The role emphasizes collaboration, organization, and a direct impact on customer satisfaction within a growing, ESOP-owned company.

Qualifications

• Must have strong customer service orientation and focus on positive customer experiences.
• Proficiency with Microsoft Office; comfortable learning internal systems/software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to resolve issues professionally.
• Effective time management and organizational abilities; handle multiple priorities.

Responsibilities

• Collaborate with sales and customer service to keep daily operations running smoothly.
• Enter customer orders accurately and promptly.
• Prepare and process quotes while learning products and vendor tools.
• Respond to calls and customer inquiries with professionalism and urgency.
• Deliver high-quality service to internal and external customers.
• Prioritize requests and manage multiple tasks to meet deadlines.
• Build positive relationships with teammates, customers, and managers.
• Support team goals and contribute to a collaborative, service-driven culture.

Skills

Customer service mindset

Verbal communication

Written communication

Interpersonal skills

Time management

Problem solving

Attention to detail

Tools

Microsoft Office

Internal systems familiarity

Job description

Western Building Products, Inc. is seeking a Customer Service Support to assist with order entry, quotes, and customer communications in a fast-paced environment. You will support sales and customer service, process orders, respond to inquiries, and ensure a smooth experience from request to resolution.

The role emphasizes collaboration, organization, and a direct impact on customer satisfaction within a growing, ESOP-owned company.