Quality Specialist - Logistics Data & Process Improvement

RXO, Inc.; Warren (MI); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career development programs

Paid time off

Job summary

RXO, Inc. is seeking an Associate Quality Specialist to drive continuous improvement and monitor customer quality metrics. You’ll maintain databases, develop scorecards, and prepare reports to support data-driven decisions.

Travel up to 10% across North America; collaborate with carriers and customers; establish and support strategies for quality at third-party carriers; ensure alignment with RXO's commitment to operational excellence.

Qualifications

• Bachelor’s degree in a related field or equivalent related work or military experience.
• Excellent communication and interpersonal skills.
• Willingness to travel up to 10% of the time.

Responsibilities

• Maintain databases, extract information and develop scorecards to measure and improve overall performance.
• Monitors, tracks, and evaluates third party carrier performance to Transportation Quantity/Damage metrics.
• Prepare related reports, graphs, charts, presentations, and other documents to support analyses.
• Utilize systems and software to develop and maintain reporting tools to support business decisions.
• Serve as liaison between third party carrier and Customer when validity of claims data is in question.
• Creates Standardized work procedures (SOS/JES) for quality/claims activities.
• Works with Customer to establish and support strategies for continuous improvement of the quality at third party carriers.
• Identify areas and improvement and drive cost savings in logistics projects.
• Travel to various Customer, carrier, or supplier facilities across North America to support root cause and corrective action functions as part of current quality improvement strategies.
• Ensure that new strategies and process implementations meet or exceed customer expectations.
• Conduct and contribute to quarterly business reviews and presentations.

Skills

Excellent communication

Interpersonal skills

Education

Bachelor’s degree in a related field

Job description

RXO, Inc. is seeking an Associate Quality Specialist to drive continuous improvement and monitor customer quality metrics. You’ll maintain databases, develop scorecards, and prepare reports to support data-driven decisions.

Travel up to 10% across North America; collaborate with carriers and customers; establish and support strategies for quality at third-party carriers; ensure alignment with RXO's commitment to operational excellence.