Operations & Quality Manager: Process Improvement & Systems

RXO, Inc.; Georgia; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision plans

Paid time off

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Job summary

RXO, Inc. is seeking a Manager, Operations Support to establish, implement and maintain processes for the Quality Management System.

You will promote awareness of customer requirements and help ensure compliant products and services while supporting a culture of continuous improvement across the site. You will lead initiatives to drive metrics, manage system enhancements, and coordinate cross-functional teams to deliver best-in-class logistics solutions.

Qualifications

• 5 years of relevant work experience.
• Experience leading value stream assessments and Kaizen events.
• Bachelor’s degree or equivalent experience in related field or military.
• Experience with statistical software and process modeling.
• Distribution/e-commerce experience with continuous improvement methodologies.

Responsibilities

• Drive key quality, inventory and other metrics across the site using continuous improvement tools and processes.
• Schedule, review and monitor work instructions with supervisors and associates; lead teams to execute daily roles safely and efficiently.
• Review training status and schedule training according to frequency; ensure training requirements are met.
• Write specifications for new developments and system enhancements.
• Analyze client requirements, determine fit and customizations, develop proposals, and present RXO’s capabilities to clients.
• Serve as project manager for system implementations and upgrades; provide ongoing support as needed.
• Support implementations with documented plans, configuring systems, training users and post-implementation support.
• Perform process and data modeling.
• Generate project ideas and implement changes across departments.
• Utilize and maintain warehouse management system processes to deliver work documents and outcomes.

Skills

Lean methods

Leadership

Process mapping

Project management

Education

Bachelor’s degree or equivalent

Tools

Crystal Ball

WMS

Job description

RXO, Inc. is seeking a Manager, Operations Support to establish, implement and maintain processes for the Quality Management System.

You will promote awareness of customer requirements and help ensure compliant products and services while supporting a culture of continuous improvement across the site. You will lead initiatives to drive metrics, manage system enhancements, and coordinate cross-functional teams to deliver best-in-class logistics solutions.