Associate Quality Specialist

RXO, Inc.

Warren (MI)

On-site

USD 52,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Medical/dental/vision plans

401(k) match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career development programs

Paid time off

Job summary

RXO, Inc. is seeking an Associate Quality Specialist to drive continuous improvement and monitor customer quality metrics. You’ll maintain databases, develop scorecards, and prepare reports to support data-driven decisions.

Travel up to 10% across North America; collaborate with carriers and customers; establish and support strategies for quality at third-party carriers; ensure alignment with RXO's commitment to operational excellence.

Qualifications

Bachelor’s degree in a related field or equivalent related work or military experience.
Excellent communication and interpersonal skills.
Willingness to travel up to 10% of the time.

Responsibilities

Maintain databases, extract information and develop scorecards to measure and improve overall performance.
Monitors, tracks, and evaluates third party carrier performance to Transportation Quantity/Damage metrics.
Prepare related reports, graphs, charts, presentations, and other documents to support analyses.
Utilize systems and software to develop and maintain reporting tools to support business decisions.
Serve as liaison between third party carrier and Customer when validity of claims data is in question.
Creates Standardized work procedures (SOS/JES) for quality/claims activities.
Works with Customer to establish and support strategies for continuous improvement of the quality at third party carriers.
Identify areas and improvement and drive cost savings in logistics projects.
Travel to various Customer, carrier, or supplier facilities across North America to support root cause and corrective action functions as part of current quality improvement strategies.
Ensure that new strategies and process implementations meet or exceed customer expectations.
Conduct and contribute to quarterly business reviews and presentations.

Skills

Excellent communication

Interpersonal skills

Education

Bachelor’s degree in a related field

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Associate Quality Specialist at RXO, you’ll help to drive continuous improvement and achieve Customer Quality Metrics. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals.

What Your Day-to-day Will Look Like

Maintain databases, extract information and develop scorecards to measure and improve overall
performance
Monitors, tracks, and evaluates third party carrier performance to Transportation Quantity/Damage metrics
Prepare related reports, graphs, charts, presentations, and other documents to support analyses
Utilize systems and software to develop and maintain reporting tools to support business decisions
Serve as liaison between third party carrier and Customer when validity of claims data is in question
Creates Standardized work procedures (SOS/JES) for quality/claims activities
Works with Customer to establish and support strategies for continuous improvement of the quality at third party carriers
Identify areas and improvement and drive cost savings in logistics projects
Travel to various Customer, carrier, or supplier facilities across North America to support root cause and corrective action functions as part of current quality improvement strategies
Ensure that new strategies and process implementations meet or exceed customer expectations
Conduct and contribute to quarterly business reviews and presentations

At a Minimum, You’ll Need

Bachelor’s degree in a related field or equivalent related work or military experience

It’d Be Great If You Also Have

1 year of experience in transportation
Experience with multiple modes of transportation, including DDS, LTL, Truckload, Intermodal and Air
Availability to travel up to 10% of the timeExcellent communication and interpersonal skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

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