Quality Documentation Specialist

Packsize International; Salt Lake City (UT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life insurance

Disability insurance

Employee Assistance Program

Job summary

Packsize International is seeking a detail-oriented Document Control professional to triage requests, oversee controlled documents, and ensure quality across the CCMS. You will perform QA checks, publish final documents, and support cross-functional teams including QA, safety, and HR.

Ideal candidates have 1–3 years in QA/QC document control, strong writing abilities, and solid research and Excel skills. This on-site role offers comprehensive benefits and opportunities to contribute to process

Qualifications

• 1–3 years of QA/QC document control experience, preferably in a hardware manufacturing setting.
• Strong writing and organizational skills.
• Attention to detail and proficiency in research and technical understanding.
• Effective communication and adaptability to industry changes.
• Intermediate computer skills with proficiency in Microsoft Excel and Office Suite.

Responsibilities

• Triage incoming Document Control requests and route work accordingly.
• Oversee controlled documents from creation to distribution and obsoletion.
• Author and edit content in the CCMS.
• Perform final QA checks prior to document release.
• Publish final documents and update registry/version tables.
• Own and monitor support channels.
• Assist with documentation gaps identified through audits.
• Contribute to process improvements for document control workflows.
• Collaborate with knowledge management, QA, safety, security, and HR teams.

Skills

Strong writing

Organizational skills

Attention to detail

Effective communication

Adaptability

Research and technical understanding

Basic project management

Problem-solving

Team collaboration

Education

Associate’s or Bachelor’s degree in a scientific, technical, quality, business administration, or related discipline

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Job Description:

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box-it's delivering what's right for our customers, their customers, our people, and the planet.

What You’ll Do

• Triage incoming Document Control requests, evaluate completeness against process requirements, and disposition or route work appropriately
• Oversee controlled documents from creation, review, and approval to distribution and obsoletion.
• Author and edit controlled content in the CCMS
• Perform final QA checks prior to document release
• Publish final documents and update registry/version tables
• Own and monitor support channels
• Process quality-related requests such as vendor onboarding and RFI questionnaires, researching and compiling accurate responses using the controlled document library
• Support administrative and compliance-related documentation (policies, safety documentation, and similar materials that span multiple functional areas), applying judgment on appropriate ownership and classification.
• Assist with tracking and flagging documentation gaps identified through internal or external audits
• Contribute to process improvement initiatives, including document control workflow refinements and definitions of what qualifies as a controlled document.
• Build working relationships with knowledge management, quality assurance, safety, security, and HR teams to understand documentation needs and keep controlled content current.
• Represent document control standards and expectations when coordinating with other teams

What You’ll Bring

• Associate’s or Bachelor’s degree in a scientific, technical, quality, business administration, or related discipline
• 1-3 years demonstrated experience in QA/QC document control, preferably in a hardware manufacturing setting
• Strong writing and organizational skills
• Attention to detail
• Proficiency in research and technical understanding
• Effective communication abilities
• Adaptability to industry changes
• Basic project management skills
• A knack for problem-solving.
• Intermediate computer skills required, with demonstrated proficiency in Microsoft Excel (e.g., data tracking, basic formulas, and reporting) and Microsoft Office Suite (Word, Outlook, PowerPoint).
• Nice to Have
• Experience with compliance management
• Experience with internal auditing
• Familiarity with quality systems and improvement methods such as CAPA, RCA, PFMEA, DMAIC or PDCA.
• Exposure to topic-based authoring concepts

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we're committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.