Quality Documentation Specialist

YRH - PACKSIZE LLC; Louisville (KY); On-site; USD 59,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid Time Off

Health Savings and Flexible Spending (

Life and disability insurance

Critical illness coverage

Hospital indemnity

Accident insurance

ID theft protection

Employee Assistance Program (EAP)

Job summary

Packsize is seeking a Document Control Coordinator to triage requests, manage controlled documents, and ensure QA/QC standards are met across regulatory and compliance content. You will author in CCMS, perform QA checks, and maintain versioned registries while collaborating with QA, safety, HR, and other teams.

Ideal candidates bring 1–3 years in document control, strong writing and research skills, and proficiency with MS Office.

Qualifications

• Associate’s or Bachelor’s degree in a scientific, technical, quality, business administration, or related discipline.
• 1–3 years QA/QC document control experience, preferably in a hardware manufacturing setting.
• Strong writing and organizational skills.
• Attention to detail.
• Proficiency in research and technical understanding.
• Effective communication abilities.
• Adaptability to industry changes.
• Basic project management skills.
• Knack for problem-solving.

Responsibilities

• Triage incoming Document Control requests and route accordingly.
• Oversee controlled documents from creation to distribution and obsolescence.
• Author and edit content in the CCMS.
• Perform final QA checks prior to document release.
• Publish final documents and update registry/version tables.
• Own and monitor support channels.
• Support admin/compliance docs across functional areas and classify appropriately.
• Assist with tracking documentation gaps from audits.

Skills

QA/QC

Writing

Organizational skills

Attention to detail

Communication

Problem solving

Adaptability

Research skills

Team collaboration

Basic project management

Education

Associate or Bachelor's degree

Tools

MS Excel

MS Word

Outlook

PowerPoint

Job description

Job Description: About Packsize Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

What You'll Do

• Triage incoming Document Control requests, evaluate completeness against process requirements, and disposition or route work appropriately
• Oversee controlled documents from creation, review, and approval to distribution and obsoletion.
• Author and edit controlled content in the CCMS
• Perform final QA checks prior to document release
• Publish final documents and update registry/version tables
• Own and monitor support channels
• Process quality-related requests such as vendor onboarding and RFI questionnaires, researching and compiling accurate responses using the controlled document library
• Support administrative and compliance-related documentation (policies, safety documentation, and similar materials that span multiple functional areas), applying judgment on appropriate ownership and classification.
• Assist with tracking and flagging documentation gaps identified through internal or external audits
• Contribute to process improvement initiatives, including document control workflow refinements and definitions of what qualifies as a controlled document.
• Build working relationships with knowledge management, quality assurance, safety, security, and HR teams to understand documentation needs and keep controlled content current.
• Represent document control standards and expectations when coordinating with other teams

What You’ll Bring

• Associate’s or Bachelor’s degree in a scientific, technical, quality, business administration, or related discipline
• 1-3 years demonstrated experience in QA/QC document control, preferably in a hardware manufacturing setting
• Strong writing and organizational skills
• Attention to detail
• Proficiency in research and technical understanding
• Effective communication abilities
• Adaptability to industry changes
• Basic project management skills
• A knack for problem-solving.
• Intermediate computer skills required, with demonstrated proficiency in Microsoft Excel (e.g., data tracking, basic formulas, and reporting) and Microsoft Office Suite (Word, Outlook, PowerPoint).

Nice to Have

• Experience with compliance management
• Experience with internal auditing
• Familiarity with quality systems and improvement methods such as CAPA, RCA, PFMEA, DMAIC or PDCA.
• Exposure to topic-based authoring concepts

What We Offer

The salary range for this role is $58,986 - $70,800 USD, however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education / training, and any special skills.

• medical, dental, and vision coverage
• a 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• life and disability insurance
• Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection.
• We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members.

We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.