Specialist, Product Knowledge

YRH - PACKSIZE LLC; Louisville (KY); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Health Savings and Flexible Spending (

Job summary

Packsize is seeking a Product Knowledge Specialist (technical writer) to craft enterprise-grade support documentation for packaging products. The role focuses on preserving knowledge about how Packsize products function, deploy, configure, and maintain across their lifecycle.

Ideal candidates will develop technical documentation following style guides and lifecycle best practices, collaborating with global engineering, product management, and QA. Up to 20% travel is required.

Qualifications

• Bachelor's degree in English, Technical Writing, or related field preferred.
• 2-4 years demonstrated experience in creating technical documentation.

Responsibilities

• Create enterprise-grade manuals and support documentation for hardware products.
• Ensure content adheres to style guides and quality standards.
• Maintain and improve knowledge content across product lifecycles.
• Identify knowledge risks and gaps related to product changes.
• Improve accessibility and discoverability of knowledge domains.

Skills

Technical writing

Content lifecycle

XML CCMS

Document control

Technical editing

Education

Bachelor's degree in English/Technical Writing

Tools

XML-based CCMS

Job description

Product Knowledge Specialist (Technical Writer)

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About The Role

Packsize is seeking a Product Knowledge Specialist (technical writer) to create enterprise-grade support documentation for packaging products. The Product Knowledge Specialist is responsible for the lifecycle management, quality, accessibility, and continuous improvement of assigned hardware product knowledge domains. The role focuses on preserving and governing knowledge related to how Packsize products are intended to function, operate, be configured, deployed, and maintained throughout their lifecycle. This position requires demonstrated experience in developing technical procedural documentation and an understanding of content lifecycle best practices.

Up to 20% travel required.

What You’ll Do

• Collaborate with global engineering, product management, quality assurance, and other senior team members to create manuals and support documentation for hardware products
• Ensure technical content adheres to technical writing quality standards and meets compliance expectations
• Maintain and continuously improve knowledge content throughout product lifecycles
• Identify knowledge risks and gaps associated with product changes
• Improve accessibility and discoverability of assigned knowledge domains
• Participate in governance reviews and knowledge audits
• Support continuous improvement activities across the knowledge ecosystem

What You’ll Bring

• Writing to established style guide standards with minimal need for correction
• Effective time management in a rapidly changing environment
• Cross-functional relationship building
• Exposure to topic-based authoring in an XML-based CCMS
• Document control and versioning
• Technical editing
• Technical illustration
• Aptitude for learning new software quickly

Preferred

• Preferred: Experience with translation, localization, and writing for a global audience
• Preferred: Familiarity with ISO quality management standards
• Preferred: Familiarity with CE compliance standards

Additional Requirements

• Attention to detail in deliverables and work style
• Confidence in developing and presenting new ideas and process improvements
• Ability to work on multiple projects at once and independently juggle competing priorities
• Ability to communicate with others honestly, respectfully, and sensitively
• Follow through on promises and commitments made to others
• Fair, honest, and respectful treatment of others, furthering the integrity of the organization and its relationships of trust with the broader community
• Ability to understand the needs, objectives, and challenges of cross-functional teams

Bachelor's degree in English, Technical Writing, or related field preferred 2-4 years demonstrated experience in creating technical documentation, preferably in a hardware manufacturing setting.

What We Offer

The salary range for this role is $67,245 -$80,700; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

We offer a comprehensive benefits package that includes:

• medical, dental, and vision coverage
• a 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• life and disability insurance

Additional voluntary benefits include:

• critical illness
• hospital indemnity
• accident, and legal/ID theft protection

We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Equal Opportunity

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce.

In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.

Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing.

We’re propelling our customers and the industry forward, always looking to innovate and improve.

At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.