Quality Assurance Specialist - Remote & Flexible Schedule

Everise; Lincoln (NE); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Everise in Lincoln, Nebraska is seeking a dedicated Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor transactions, score monitors, and provide coaching to associates to drive service excellence.

Responsibilities include auditing assigned agents, collaborating with supervisors to maintain standards, delivering training, and participating in calibration sessions with clients.

Qualifications

• Minimum 1 year of customer service or sales experience.
• High school diploma or equivalent; some college preferred.
• Proficient in MS Word and Excel.
• Excellent written and oral communication.
• Detail-oriented and analytical.
• Motivated, personable, and able to work independently.
• Flexible schedule and dependable.
• Able to participate in calibrations with clients and internal staff.

Responsabilités

• Monitor and audit assigned associates to ensure quality.
• Collaborate with supervisors to meet quality standards.
• Provide training to new hires and experienced staff.
• Attend internal and client calibration sessions.
• Keep training materials updated and stay informed on project details.
• Perform any other duties as assigned.

Connaissances

Customer service

Sales experience

Communication skills

Analytical skills

Detail oriented

Independent worker

Flexible schedule

Dependability

Interpersonal skills

Formation

High school diploma or equivalent

Some college preferred

Outils

MS Word

MS Excel

Description du poste

Everise in Lincoln, Nebraska is seeking a dedicated Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor transactions, score monitors, and provide coaching to associates to drive service excellence.

Responsibilities include auditing assigned agents, collaborating with supervisors to maintain standards, delivering training, and participating in calibration sessions with clients.