Remote Quality Assurance Specialist & Coach

Everise; Jackson (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to ensure all calls meet client and Everise quality guidelines. The role involves monitoring associate transactions, scoring monitors, and providing coaching feedback to help improve performance.

Qualified candidates will have 1+ year in customer service/call center settings, a high school diploma, and strong MS Word/Excel skills, along with excellent communication and an ability to work independently.

Qualifications

• 1+ year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent; some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detailed-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible Schedule.
• Dependability regarding completion of assignments and attendance.

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors and management to ensure all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manuals and memos updated, and taking calls on assigned engagements.
• Any other duties and responsibilities assigned by management of the company.

Skills

Customer service

Analytical skills

Communication skills

Independent worker

Time management

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Everise is seeking a Specialist - Quality Assurance to ensure all calls meet client and Everise quality guidelines. The role involves monitoring associate transactions, scoring monitors, and providing coaching feedback to help improve performance.

Qualified candidates will have 1+ year in customer service/call center settings, a high school diploma, and strong MS Word/Excel skills, along with excellent communication and an ability to work independently.