Quality Assurance Specialist — Flexible Schedule & Coaching

Everise; Saint Paul (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. You will monitor associates, score monitors, and provide active coaching and feedback.

The role requires collaboration with supervisors, training responsibilities, and participation in calibration sessions. A successful candidate will have 1+ year of customer service or sales experience, strong communication, and a detail-oriented, analytical mindset.

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required. Some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills
• Detailed-oriented
• Analytical skills
• Exceptional motivational and interpersonal skills
• Able to work independently
• Flexible Schedule
• Dependability regarding completion of assignments and attendance

Responsibilities

• Monitor and audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Skills

Customer service experience

Sales experience

Communication skills

Analytical skills

Detail-oriented

Independent work

Flexible schedule

Dependability

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

MS Word

Excel

Job description

Everise is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. You will monitor associates, score monitors, and provide active coaching and feedback.

The role requires collaboration with supervisors, training responsibilities, and participation in calibration sessions. A successful candidate will have 1+ year of customer service or sales experience, strong communication, and a detail-oriented, analytical mindset.