Remote QA Specialist – Call Center Quality & Coaching

Everise; Lexington (KY); On-site; USD 22,000 - 33,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to monitor calls, score transactions, and provide proactive coaching to associates to meet client and Everise quality guidelines.

You will collaborate with supervisors, participate in calibration sessions, and keep training materials current. The role emphasizes strong communication, attention to detail, and the ability to work independently in a fast-paced environment.

Qualifications

• 1+ year of customer service and/or sales experience, preferably in a call center
• High school diploma or equivalent is required; some college preferred
• Proficiency with Microsoft Office applications, especially Word and Excel
• Excellent oral and written communication skills
• Detail-oriented mindset with strong analytical abilities
• Exceptional motivational and interpersonal skills
• Ability to work independently and be dependable
• Flexible schedule to meet business needs
• Ability to complete duties and attendance reliably

Responsibilities

• Monitor or audit each assigned associate according to Everise and client requirements
• Collaborate with supervisors and management to ensure all associates meet quality standards
• Provide training to new hires and experienced associates as needed
• Attend and contribute to internal and client calibration sessions
• Keep training manuals and memos up to date and stay informed on project information
• Perform other duties as assigned by management

Skills

Customer service experience

Sales experience

Analytical skills

Excellent spoken and written English

Detail-oriented

Interpersonal skills

Able to work independently

Flexible Schedule

Dependability

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Everise is seeking a Specialist - Quality Assurance to monitor calls, score transactions, and provide proactive coaching to associates to meet client and Everise quality guidelines.

You will collaborate with supervisors, participate in calibration sessions, and keep training materials current. The role emphasizes strong communication, attention to detail, and the ability to work independently in a fast-paced environment.