Quality Assurance Specialist | Flexible Schedule

Everise; Montgomery (AL); On-site; USD 40,000 - 50,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and company quality guidelines. You will monitor associates, score monitors, and provide coaching to improve performance within a collaborative environment.

Responsibilities include auditing calls, training new hires, participating in calibration sessions, and keeping training materials updated. A proactive, detail-oriented communicator with call center experience will thrive in this role.

Qualifications

• At least 1 year in customer service or sales, preferably in call center.
• High school diploma or equivalent; some college preferred.
• Proficiency in MS Office (Word, Excel) required.
• Excellent verbal and written communication skills.
• Detail-oriented with strong analytical and interpersonal abilities.

Responsibilities

• Monitor and audit each assigned associate per Everise/client requirements
• Collaborate with supervisors to ensure quality standards are met
• Provide training to new hires and experienced staff
• Participate in internal and client calibration sessions
• Keep training materials updated and assist on calls
• Perform additional duties as assigned

Skills

Customer service

Sales experience

MS Word & Excel

Oral and written communication

Detail-oriented

Analytical skills

Interpersonal skills

Independent work

Flexible schedule

Dependability

Education

High school diploma or equivalent

Some college

Job description

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and company quality guidelines. You will monitor associates, score monitors, and provide coaching to improve performance within a collaborative environment.

Responsibilities include auditing calls, training new hires, participating in calibration sessions, and keeping training materials updated. A proactive, detail-oriented communicator with call center experience will thrive in this role.