Quality Assurance Coach - Call Center (Flexible Schedule)

Everise; Manchester (NH); On-site; USD 35,000 - 52,000; Full time

Job summary

Everise in Manchester, NH seeks a Specialist - Quality Assurance to monitor calls and ensure compliance with client and Everise guidelines. The role focuses on scoring transactions, providing constructive coaching, and driving consistent quality across teams.

The ideal candidate has at least 1 year of customer service or sales experience, strong communication skills, and a detail-oriented, analytical mindset.

Qualifications

• 1+ year of customer service or sales experience
• Call center experience preferred
• Excellent written and spoken communication
• Detail-oriented and analytical
• Able to work independently
• Flexible schedule availability
• Dependable with attendance

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Skills

Customer service

Sales experience

Call center

Communication

Detail-oriented

Analytical

Independent worker

Flexible schedule

Attendance

Education

High school diploma

Some college

Tools

MS Word

MS Excel

Job description

Everise in Manchester, NH seeks a Specialist - Quality Assurance to monitor calls and ensure compliance with client and Everise guidelines. The role focuses on scoring transactions, providing constructive coaching, and driving consistent quality across teams.

The ideal candidate has at least 1 year of customer service or sales experience, strong communication skills, and a detail-oriented, analytical mindset.