Quality Assurance Specialist - Flexible Call Center

Everise; Colorado Springs (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to ensure calls adhere to quality guidelines set by the client and Everise. The role involves monitoring associates, scoring monitors, and delivering coaching to improve performance.

The ideal candidate has at least 1 year of customer service and/or sales experience, with strong MS Word/Excel skills, exceptional communication, and the ability to work independently. A flexible schedule is preferred.

Qualifications

• 1 year or more of customer service and/or sales experience, preferably in a call center
• Proficiency in Microsoft Office applications, especially Word and Excel
• Excellent oral and written communication skills
• Detail-oriented and analytical mindset
• Motivational and interpersonal skills; able to work independently

Responsibilities

• Monitor/audit each assigned associate per Everise and client requirements
• Collaborate with supervisors to ensure all associates meet quality standards
• Provide training to new hires and experienced associates
• Participate in internal and client calibration sessions
• Keep training manuals and memos updated; stay informed on project information
• Perform additional duties as assigned by management

Skills

Customer service

Sales experience

MS Word

MS Excel

Communication skills

Detail oriented

Independent work

Education

High school diploma or equivalent

Job description

Everise is seeking a Specialist - Quality Assurance to ensure calls adhere to quality guidelines set by the client and Everise. The role involves monitoring associates, scoring monitors, and delivering coaching to improve performance.

The ideal candidate has at least 1 year of customer service and/or sales experience, with strong MS Word/Excel skills, exceptional communication, and the ability to work independently. A flexible schedule is preferred.