QA Specialist: Coaching & Call Center (Remote)

Everise; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to monitor calls and score transactions, providing proactive coaching to help call center agents meet client and Everise quality standards.

The role requires customer service experience, strong communication, and attention to detail. You will participate in calibration sessions and training, ensuring ongoing adherence to project guidelines.

Qualifications

• 1+ year of customer service or sales experience, preferably in a call center environment.
• High School diploma or equivalent required; some college preferred.
• Proficiency with Microsoft Office, especially Word and Excel.

Responsibilities

• Monitor and audit assigned associates per Everise and client requirements.
• Collaborate with supervisors to ensure adherence to quality standards.
• Provide training to new hires and experienced staff as needed.
• Participate in internal and client calibration sessions.
• Keep training manuals and memos up to date; handle assigned engagements.
• Assist with additional duties as assigned by management.

Skills

Customer service

MS Word & Excel

Oral and written communication

Attention to detail

Analytical skills

Interpersonal skills

Independent worker

Flexible schedule

Dependability

Education

High School diploma or equivalent

Some college preferred

Job description

Everise is seeking a Specialist - Quality Assurance to monitor calls and score transactions, providing proactive coaching to help call center agents meet client and Everise quality standards.

The role requires customer service experience, strong communication, and attention to detail. You will participate in calibration sessions and training, ensuring ongoing adherence to project guidelines.